Privacy Policy

VITA Soins et Services ("we", "us", or "our"), owned and operated by Lorena Ybarra, is committed to protecting your personal information in accordance with Québec Law 25 (Act to modernize legislative provisions as regards the protection of personal information) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or services.

1. Scope

This Policy applies to personal information collected through our website (vitasoinsetservices.com) and through our in-home care services. It covers clients, prospective clients, families, and website visitors.

2. Information We Collect

We may collect the following categories of personal information:

• Identity information: full name, date of birth, government-issued ID (where required)
• Contact information: address, phone number, email address
• Health information: medical conditions, mobility needs, care requirements, medication details
• Emergency contact and authorized representative information
• Technical data: IP address, browser type, pages visited (collected via cookies)

3. How We Use Your Information

• To provide, manage, and coordinate home care services
• To communicate with you about your care plan, scheduling, and updates
• To process billing and invoicing
• To ensure safety and quality of care
• To improve our website and services
• To comply with legal obligations

4. Legal Basis for Processing

We process your personal information based on: your express consent (for health data), contractual necessity (to deliver agreed services), legitimate interests (to improve service quality), and legal obligations (compliance with applicable law).

5. Québec Law 25 Compliance

In compliance with Québec Law 25, we: obtain free and informed consent before collecting personal information; allow you to withdraw consent at any time; provide access to and correction of your personal information upon request; and notify you of any privacy incidents that may cause serious harm.

6. Cookies

We use essential cookies for website functionality and optional analytics cookies (with your consent) to understand how visitors use our site. You can manage your cookie preferences through our cookie consent banner. Essential cookies cannot be disabled as they are necessary for the site to function. Analytics is provided by Google Analytics (Google LLC); if you accept, your usage data (pages viewed, approximate location, device type) may be processed on servers outside Quebec. Nothing is sent to Google before you accept, and you can change your choice at any time using the cookie settings link at the bottom of each page.

7. How We Share Your Information

We do not sell your personal information. We may share it with: trusted service providers (scheduling, billing) under strict confidentiality agreements; healthcare professionals involved in your care; regulatory authorities when legally required; and emergency services when safety is at risk.

8. Your Rights

You have the right to:

• Access your personal information held by us
• Correct inaccurate or incomplete information
• Withdraw consent (subject to legal or contractual restrictions)
• Request deletion of your personal information
• File a complaint with the Commission d'accès à l'information (CAI)

9. Data Retention

We retain personal information only as long as necessary for the purposes stated in this Policy or as required by law. Health records are retained for the minimum period required under Québec health legislation. When no longer needed, information is securely deleted or anonymized.

10. Data Security

We implement reasonable physical, administrative, and technical safeguards to protect your personal information from unauthorized access, use, or disclosure. In the event of a privacy incident that may cause serious harm, we will notify affected individuals and the CAI as required by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new "Last Updated" date. We encourage you to review this Policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated Policy.